I SELECTED THE WRONG SIZE, CAN THIS BE CHANGED?
I SELECTED THE WRONG ITEM, CAN THIS BE CHANGED?
We do not accept changes to orders once placed. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
I ENTERED THE WRONG SHIPPING ADDRESS AT CHECKOUT, CAN THIS BE CHANGED?
Please check your shipping address for accuracy before finalizing your purchase. For any reason a shipping address is incorrect, this cannot be changed and this will result in order cancellation.
CAN MY ORDERS BE COMBINED??
If you place multiple orders, they will ship in the order they were received. Shipping is non-refundable.
In an effort to ship orders as quickly as possible, we cannot accept any changes to orders once they are placed.
MY TRACKING IS SAYING MY PACKAGE IS BEING RETURNED TO SENDER, CAN YOU SHIP BACK OUT?
Any item returned to our location due to an insufficient or incorrect address entered at checkout by the customer or package refusal by customer, will not, under any circumstance, be re-shipped back out to the customer. These instances will be treated as a standard return for store credit only
WHAT IF I NEVER RECEIVED MY ITEM?
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
MY PACKAGE HASN'T ARRIVED YET, IT SHOWS IT'S STILL IN TRANSIT?
House of Rehab cannot provide additional shipping information beyond what's provided through tracking numbers once it is in the carriers possession. Once an item is in transit with, there is no action we can take to expedite the delivery process. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
MY PACKAGE HASN'T ARRIVED YET, CAN YOU FILE A CLAIM FOR ME?
House of Rehab is not responsible for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
WHAT IS YOUR CANCELLATION POLICY?
We do not accept cancellations. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
HOW DO I CARE FOR MY GARMENTS?
- Turn garment inside out. Machine wash cold. Use gentle cycle.
- Do not iron printed or embroidered areas.
- Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
- If you use a dryer, tumble dry on low heat setting.
HOW DO I CONTACT CUSTOMER SERVICE?
Please email us at firstname.lastname@example.org. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.
WHAT IS YOUR RETURN POLICY?
If you’re not 100% satisfied with your purchase, return the unworn items to us within 7 days of delivery date for STORE CREDIT ONLY. Items must be in new condition (un-worn with all tags and labels attached).
Please contact customer service for authorization.
Please allow 3-5 business days for return processing. You will be notified of your store credit via email. Customers are responsible for return shipping.
IMPORTANT: All Sale Items, FLASH SALE items are FINAL SALE and cannot be returned or exchanged.
Please do not ship your items to our location with the intention to return the item and receive a refund/exchange. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.
CAN I RETURN OR EXCHANGE A SALE ITEM?
We do not accept returns/exchanges for sale items. These SALES ARE FINAL.
WHAT IS YOUR EXCHANGE POLICY?
We do not accept exchanges. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.
We will only consider exchanges for damages or defects, or if the wrong product(s) were shipped to you by mistake.
If you would like to exchange an item due to defect or damage at the time of delivery to you OR due to the wrong item being shipped to you, please contact customer service for authorization within 7 days after the package is received.. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time. ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY.
CAN I APPLY A PROMO CODE TO A PREVIOUS ORDER?
We are not able to retro-actively apply future discounts to previous orders.